Preview. Proposed service and pricing. Not an active offer.
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A technician loads a tool bag into a service van outside the shop at dusk.

Managed AI answering for HVAC and plumbing

Answer the call. Get the right crew on it.

ShiftSill answers your after-hours and overflow calls, checks the service area, books eligible jobs when your schedule is connected, and routes urgent requests to your on-call team.

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  • Keep your number
  • Your rules, your on-call team
  • Month-to-month plans

Built around your trade

Pick the calls you’re losing.

A no-cooling call in July and a burst pipe at 2 AM need different questions. ShiftSill runs a call flow written for your trade, your service area and your on-call rotation.

HVAC

Heat waves and cold snaps bury the phones. Overflow gets answered and sorted while your dispatchers work the board.

  • No cooling
  • No heat
  • Maintenance visits
  • Estimates
HVAC answering service

Plumbing

Leaks, backups and no-hot-water calls, captured with the shutoff question asked and the ZIP code checked before anyone rolls.

  • Active leaks
  • Drain backups
  • Water heaters
  • Repipes and estimates
Plumbing answering service

Also see after-hours answering for contractors and multi-location dispatch.

From ring to next step

Three steps, and you set every rule.

  1. Step 1

    Forward your calls

    Keep your number. Forward to ShiftSill after hours, on weekends and holidays, or only when your lines are busy.

  2. Step 2

    Qualify the request

    The agent checks the ZIP code against your service area, sorts the job type and asks the questions your dispatchers would.

  3. Step 3

    Book or hand off

    Eligible jobs go onto a connected schedule. Everything else lands with your team as a clean request. Urgent calls go to your on-call tech.

How forwarding, booking and transfers work

Scripted example

What an overflow call sounds like.

Illustrative only. A plumbing contractor’s lines are busy at lunch; ShiftSill picks up the overflow.

  1. CallerThere’s water leaking under my kitchen sink. It’s soaking the cabinet.
  2. ShiftSill AI agentI can get the details to the plumbing team. Is the water still running, and do you know where the shutoff valve under the sink is?
  3. CallerI turned the little valve. It’s slowed down a lot.
  4. ShiftSill AI agentGood. What’s the ZIP code for the property?
  5. Caller60614.
  6. What happens nextZIP is inside the service area. The leak is contained, so it isn’t routed as urgent. No connected schedule for same-day slots: the agent takes a callback number and sends the request to dispatch.
Service requestExample
Trade
Plumbing
Job type
Leak, kitchen sink
ZIP
60614 · in area
Priority
Standard, leak contained
Water shut off
Yes, at fixture
Callback
Captured
Next step
Sent to dispatch queue to confirm a time
Not booked. The caller was told dispatch will call back to confirm a time.

Coverage

Your office keeps the day. We take the rest.

You decide when calls come to ShiftSill: after hours, during the lunch rush, or whenever every line is busy. Urgent calls still end with your own on-call tech.

Custom integrations, third-party licenses and any ShiftSill human coverage are quoted separately.

Example coverage day

Your office
ShiftSill
Your on-call tech
  • Your team answers
  • Overflow when lines are busy
  • ShiftSill answers
  • Your on-call team
Example schedule. Your hours, overflow rules and on-call rotation are set during onboarding.

Pricing

Coverage that fits your call volume.

Monthly pricing in USD, before applicable taxes. Setup is a one-time charge; overage is billed per minute.

Night Shift

$499/ month
Included
600 AI min
Overage
$0.75 / min
Setup, once
$750
Locations
1

Dispatch

$1,099/ month
Included
1,800 AI min
Overage
$0.60 / min
Setup, once
$1,500
Locations
3

Multi-Site

$2,399/ month
Included
4,500 AI min
Overage
$0.50 / min
Setup, once
$3,000
Locations
8
Compare plans and estimate your billEnterprise coverage for 10,000+ AI minutes a month is available by quote.

Questions

What contractors ask first.

Do we keep our phone number?

Yes. You keep your number and forward calls to ShiftSill on the schedule you choose: after hours, weekends, holidays, or when every line in the office is busy.

Will the AI agent book jobs straight onto our schedule?

Only when your scheduling software is connected through an approved integration and the slot is confirmed as available. Otherwise the agent captures the request and sends it to your team to confirm. Callers are never told a job is booked when it isn’t.

What happens when a call is urgent?

The agent transfers it to your on-call team using the rules you set. If the transfer doesn’t connect, it follows the fallback you approved, such as taking a callback number and alerting your on-call contact. It never tells the caller that help is on the way.

Is ShiftSill an emergency or dispatch staffing service?

No. ShiftSill answers and routes calls. Your technicians and on-call staff do the work. ShiftSill does not provide emergency response or human answering by default.

How is usage billed?

Each plan includes AI minutes. Time is counted to the second, from answer to transfer or hang-up, and overage is billed at your plan’s per-minute rate at the end of the cycle.

The next shift is covered.

See a scripted call built around your trade, your service area and your on-call rotation. Bring your current after-hours setup and we’ll map it together.

Book a demoSee pricing